Customer focused
Help Desk

Customer focused help desk solutions for your business

Our help desk services are designed with your business in mind. From remote assistance to onsite troubleshooting and fully managed IT services, we deliver fast, reliable support tailored to your needs. With certified technicians and a commitment to efficiency, we help minimise downtime and keep your operations running seamlessly.

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24/7/365 support: Help desk support whenever you need it.

Certified IT Technicians: Expert solutions for every technical challenge.

Cost-Effective Service: High-quality support without breaking your budget.

Not Sure Where to Start?

We’ve got you
covered

Our help desk support offers flexible, cost-effective IT assistance to suit your needs. From 24/7 coverage to tailored plans, our certified professionals ensure your IT infrastructure remains secure, efficient, and operational.

Response Level

Get the support you need with our customisable solutions, from 9-5 weekdays to 24/7 global coverage. With teams in the UK, USA, and New Zealand, we offer assistance in as little as 15 minutes.

Scalability & Flexibility

Customise your support contract according to the importance of the machine. Identify your mission-critical infrastructure for a higher level of support.

Knowledge Base

Instant access to a personalised knowledge place to provide self-service support.

Clear Escalation Procedures

Identify the need to escalate.
Document the case details.
Escalate via proper channels.
Update the end-user.
Escalation team responds.
Ensure case resolution.

Ticketing System

Log and manage all your support tickets with customised reporting.

Industry-Specific Experience

Our support staff have cross-industry experience, and whenever possible, the same team will support your company, helping to build a further understanding of your company, its issues, and its challenges.

We can help

Let us guide you to the perfect choice

With expert IT professionals, quick response times, and a cost-effective model, our Help Desk Support keeps your business running smoothly. We address common pain points like long wait times and inefficient systems with tailored, efficient solutions.

Personalised Recommendations

We tailor our advice to your specific needs, helping you find the perfect help desk support, for your business.

Proven Expertise

With 30+ years of experience, we’ve helped countless individuals and businesses find the right support for their needs.

Transparency and Trust

We provide honest, straightforward advice—no hidden fees or unnecessary upselling.

What Our Customers Say

1 %

Customer
satisfaction

"Our Qual Storage Consultant managed our project extremely well, and worked closely to required specification, timescale, and budget."

Cloud Storage

Thales

"Our relationship with Qual is excellent and we look forward to working with them on future projects."

Future Projects

Swinton Insurance

"Qual continue to provide excellent service, cannot fault whatsoever."

Excellent service

Amalgamated Metal Corporation

"Qual’s Consultants are always prompt, efficient, reliable and willing to go the extra mile. They consistently provide a courteous, knowledgeable and professional service."

Knowledgeable & professional

Association of Train Operating Companies

"Prior to contacting Qual, we were encountering problems and spending our time dealing with unwanted emails. With your assistance and help with the Barracuda Spam Firewall, things are now much better and we are now able to concentrate on our long-range goals and objectives. - Group IT Manager"

Long-range goals and objectives

iimia Wealth Management

"Our relationship with Qual is excellent and will definitely be on-going."

Definitely be on-going

Connexions Staffordshire

"With help from Qual and a great deal of lateral thinking we now have what we consider to be a prototype system which will set the pattern for other monitoring solutions across a range of industries."

Across a range of industries

Computer Associates

Ready to upscale?

Let’s get started

Use the form below to let our team assist you. These simple steps help us tailor solutions that align with your goals, making sure you get exactly what you need.

Ready to upscale?

Customer focused
Help Desk

Customer focused help desk solutions for your business

We’ve got you
covered